Privacy Policy

Privacy Policy

FONKO Limited ("FONKO", "we", "us", or "our") is committed to protecting your privacy and managing your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, services, or staff.

By using our website www.fonko.co.nz or engaging with us, you acknowledge and consent to the collection, use, disclosure and storage of your personal information as described in this policy.

1. What Information We Collect

We collect personal information that is necessary to provide you with our products and services. This may include:

a. Personal Information You Provide

·         Name, email address, phone number, and physical address

·         Details about your HVAC system or property for service purposes

·         Employment application details (e.g., CVs, references, work history). Personal information provided during recruitment may be collected, used and retained to assess suitability for employment and undertake reference checks (with the applicant's consent where required).

·         Feedback or correspondence

b. Automatically Collected Information

When you visit our website, we may collect:

·         IP address and device information

·         Browser type, time spent on the site, and pages visited

·         Cookies and analytics data (e.g., Google Analytics)

2. Why We Collect Your Information

We collect and use your personal information for purposes such as:

·         Providing quotes, installation, servicing, and maintenance

·         Scheduling appointments and communicating updates

·         Responding to enquiries and customer support requests

·         Sending promotional offers and service reminders (if consented) or where otherwise permitted by law. You may opt out of these marketing communications at any time by using the unsubscribe function in the communication or by contacting us directly.

·         Managing employment applications

·         Complying with our legal obligations

We will only collect personal information directly from you unless it is unreasonable or impractical to do so (e.g., from a third-party service provider with your consent).

3. How We Store and Protect Your Information

We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification, or disclosure. Your data may be stored electronically (including in cloud systems hosted in New Zealand or overseas) or in hard copy, with access limited to authorised personnel.

If we become aware of a privacy breach that has caused, or is likely to cause, serious harm, we will comply with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required

4. Sharing Your Information

We may share your information with:

·         Third-party contractors and service providers who help us deliver our services (e.g., IT support, email systems, subcontractors)

·         Regulatory or law enforcement authorities, where required by law

·         Cloud hosting providers

·         Accounting and payment processors

·         Marketing platforms

·         Professional advisers

·         Debt collection agencies (if used)

·         Our insurers

·         Other parties with your consent or as otherwise permitted under the Privacy Act 2020

We do not sell or rent your personal information to third parties.

5. Your Rights

            Under the New Zealand Privacy Act 2020, you have the right to:

·         Access the personal information we hold about you

·         Request correction of your personal information

·         Withdraw consent for specific uses (such as marketing emails)

·         Raise a complaint about a privacy concern

Requests for access or correction may be made by contacting our Privacy Officer. We may require verification of identity before processing a request. We will respond to requests in accordance with the timeframes prescribed by the Privacy Act 2020.

6. Cookies and Website Analytics

We use cookies to collect data that helps us improve your experience on our site. Types of Cookies we may utilise are:

·         essential cookies;

·         analytics cookies; and

·         any advertising cookies (if used).

Cookies may be disabled via your browser settings, but this may affect the functionality of some pages.

We also use tools like Google Analytics to understand how visitors interact with our site. Google Analytics may collect information about your use of our website. This information may be transmitted to and stored by Google on servers located outside New Zealand.

7. Overseas Disclosure

Some personal information may be stored or processed overseas (e.g., by cloud service providers). Where personal information is disclosed to an overseas service provider, we will take reasonable steps to ensure the recipient is subject to privacy protections that, overall, provide comparable safeguards to those in the Privacy Act 2020, or otherwise ensure the disclosure is permitted under the Act. ,

8. Contact Us

If you have any questions, requests, or concerns about your privacy or this policy, please contact us to discuss further:

Power & Audino Holdings Ltd T/A FONKO

📍 6 Canaveral, Rosedale, Auckland

📧 Email: [email protected]

📞 Phone: 0800 436656

If you're not satisfied with our response, you can contact the “Office of the Privacy Commissioner”:📍 https://www.privacy.org.nz/

9. Retention of Personal Information

 We retain personal information only for as long as it is required for the purposes for which it was collected, or as required by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.

 10. Updates to This Policy

                      We may update this Privacy Policy from time to time without notice. The latest version                           will always be posted on our website with the effective date shown at the top.